1. Research UNE

Dr Fredy Valenzuela-Abaca

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Publications


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Publication DateTitleAuthor(s)Date Added
12017Cultural changes and the impact of social influences in Saudi women's purchasing behaviourAlsubaie, Haya Nasser M; Valenzuela-Abaca, Fredy ; Rindfleish, Jennifer M; Adapa, Sujana 21-Feb-2018
22016Components of teamwork that influence the successful implementation of a total quality management program in a Saudi Arabian healthcare settingAlmagheeb, Ali Hayf H; Paliadelis, Penelope; Piper, Donella ; Valenzuela-Abaca, Fredy 26-Oct-2016
32016Recruitment and Selection Practices for Female Administrative Officers in Saudi Public Sector UniversitiesAlfawaz, Areej A; Valenzuela-Abaca, Fredy ; Harman, Kay Maree; Cooksey, Ray W 26-Mar-2018
42016Consumers' Perception and Causes' Attributes Influencing Consumers' Participation Willingness in Cause-Related Marketing Campaigns: Empirical Evidence from Saudi ArabiaAlharthi, Sager Saed S; Valenzuela-Abaca, Fredy ; Fisher, Josie A29-Mar-2018
52015An Application of Travel Blog Narratives to Explore Memorable Tourism ExperiencesChandralal, Lalith; Rindfleish, Jennifer M ; Valenzuela, Fredy 26-Jun-2015
62015Embedding an institution-wide capacity building opportunity around transition pedagogy: First Year Teaching and Learning Network CoordinatorsClark, Jennifer ; Gurney, Lisa J; Lawrence, Sarah ; Leece, Rhonda; Malouff, John M ; Masters, Yvonne ; Reid, Jacqueline ; Tasker, Isabel ; Valenzuela-Abaca, Fredy ; Wilkes, Janelle 7-May-2015
72015Using a Business Intelligence Approach to Increase Online MBA Students' Motivation and SatisfactionFisher, Josie A ; Whale, Sue ; Valenzuela-Abaca, Fredy 8-May-2017
82015Job Satisfaction among Saudi Nurses Who Work in Hospital Operating Program (HOP) Hospitals in the Ministry of HealthAlotaibi, Jazi Shaydied; Paliadelis, Penelope ; Madison, Jeanne ; Valenzuela-Abaca, Fredy 26-Mar-2015
92015Memorable Tourism Experiences: Scale DevelopmentChandralal, Lalith; Valenzuela-Abaca, Fredy 20-Jan-2016
102014Australian Retail Banking Customers' Perceptions of Time in A Service Recovery ProcessValenzuela-Abaca, Fredy ; Cooksey, Ray W 13-Aug-2014
112014The Advent of Western-Style Shopping Centres and Changes in Saudi Women's Purchasing BehaviourAlsubaie, Haya Nasser M; Valenzuela-Abaca, Fredy ; Adapa, Sujana 21-Nov-2014
122014Switching barriers' influences on service recovery evaluation in the retail banking industry: Construct development and testingValenzuela-Abaca, Fredy 17-Dec-2014
132014Determinants of Saudi Consumers' Willingness to Participate in Cause-Related Marketing (CRM) CampaignsAlharthi, Sager; Valenzuela-Abaca, Fredy ; Fisher, Josie A 21-Oct-2014
142014Memorable Tourism Experiences: Strategies for the Successful Marketing of DestinationsKotuwegoda Pilliyaguruge, Lalith Chandralal; Rindfleish, Jennifer ; Valenzuela-Abaca, Fredy 19-Nov-2014
152014An Investigation of the Profile of the Green Consumer Segment in Australia and the Factors that Influence Consumers' Purchase Intentions in the Context of Eco-Friendly Fast Moving Consumer GoodsHassan, Md Rumman; Rindfleish, Jennifer ; Valenzuela-Abaca, Fredy 21-Apr-2015
162014Learning analytics: a bottom-up approach to enhancing and evaluating students' online learningFisher, Josie A ; Valenzuela, Fredy ; Whale, Sue 17-Jun-2014
172013Developing and Evaluating Social Presence in the Online Learning EnvironmentValenzuela, Fredy ; Fisher, Josie A ; Whale, Sue ; Adapa, Sujana 18-Mar-2013
182013Exploring Memorable Tourism Experiences: Antecedents and Behavioural OutcomesChandralal, Lalith; Valenzuela, Fredy 27-Jun-2013
192013Implementing Timely Interventions to Improve Students' Learning ExperienceWhale, Sue ; Valenzuela, Fredy ; Fisher, Josie A 8-Jan-2014
202013Using Learning Analytics to Inform Interventions for 'At Risk' Online StudentsWhale, Sue ; Fisher, Josie A ; Valenzuela, Fredy 17-Jan-2014
212013Lecturers' Social Presence and Personality in the Online Environment: The Perceptions of Off-Campus Postgraduate and On and Off-Campus Undergraduate Management StudentsValenzuela, Fredy ; Fisher, Josie A ; Whale, Sue 17-Sep-2013
222013Service Recovery in The Australian Banking IndustryValenzuela, Fredy ; Cooksey, Ray W ; Chandralal, Lalith; Hassan, Rumman14-Feb-2014
232013Case Study on Customer's Ambidextrous Nature of Trust in Internet Banking: Australian ContextAdapa, Sujana ; Valenzuela, Fredy 7-Mar-2014
242012Promoting engagement and interaction through a technology supported learning activityWhale, Sue ; Fisher, Josie A ; Valenzuela, Fredy 4-Jan-2013
252012Enhancing Distance Education Student Outcomes Utilising Learning Analytics: A Case StudyFisher, Josie A ; Valenzuela, Fredy ; Whale, Sue 21-Feb-2013
262012Exploring the Determinants of Memorable Tourism ExperiencesChandralal, Lalith; Valenzuela, Fredy 28-Mar-2013
272012Poker Machine Wars: Social Responsibility and MarketingValenzuela, Fredy ; Fisher, Josie A 13-Jun-2012
282012The Effect of Switching Barriers Types on Customer LoyaltyValenzuela, Fredy 18-May-2012
292012Customer Perception of Time and Complaint Outcome during the Service Recovery ProcessValenzuela, Fredy-Roberto ; Cooksey, Ray W 4-Jun-2012
302011Social Presence in the Online Learning EnvironmentFisher, Josie A ; Valenzuela, Fredy ; Whale, Sue 4-Apr-2012
312011Determinantes del éxito en procesos de profesionalización de empresas familiaresLlanos, Orlando; Pasten, Dennis; Valenzuela, Fredy ; Huepe, Pablo27-Mar-2012
322011Online Learning and Teaching: The Perceptions of Off-Campus Postgraduate Management StudentsValenzuela, Fredy ; Fisher, Josie A 3-Feb-2012
332011Poker Machine Wars: Social Responsibility and MarketingValenzuela, Fredy ; Fisher, Josie A 3-Feb-2012
342010Switching barriers used to retain retail banking customers: Some empirical evidence from a South American countryValenzuela-Abaca, Fredy 20-Aug-2014
352010An Investigation of Factors Influencing the Continued and Frequent Use of Internet Banking by Australian ConsumersAdapa, Sujana ; Rindfleish, Jennifer ; Cooksey, Ray; Valenzuela-Abaca, Fredy 24-Dec-2010
362009Dimensions Affecting Consumers' Continued Usage and Frequency of Usage of Internet Banking: Empirical Evidence from AustraliaAdapa, Sujana ; Rindfleish, Jennifer M ; Cooksey, Ray W ; Valenzuela, Fredy 1-Feb-2013
372009MOKKA: 20 Years of TraditionValenzuela, Fredy ; Nocetti, Victor6-Apr-2010
382009Consumers Continued Usage of Internet Banking: Australian ContextAdapa, Sujana ; Rindfleish, Jennifer M ; Cooksey, Ray W ; Valenzuela, Fredy 24-Mar-2010
392009An Empirical Investigation of Frequency of Internet Banking Usage by Australian ConsumersAdapa, Sujana ; Rindfleish, Jennifer M ; Cooksey, Ray W ; Valenzuela, Fredy 24-Mar-2010
402009Using More Rewarding Switching Barriers to Build Loyalty on Dissatisfied CustomersValenzuela, Fredy 16-Sep-2010
412009Making Investment Decisions in a Chilean Family-Oriented Business: Who is Right the Parents or the Children?Llanos, Orlando; Valenzuela, Fredy 30-Nov-2009
422008Managing complaints in the Chilean retail bankingValenzuela, Fredy 6-Apr-2010
432008Percepción de los Clientes Bancarios sobre las Acciones de Recuperación del Servicio en Chile [Perception of the Retail Banking Customers Regarding the Service Recovery Efforts in Chile]Valenzuela, Fredy ; Llanos, Orlando6-Apr-2010
442008Do Switching Barriers Influence Service Recovery Evaluation: The Case of the Chilean Retail Banking IndustryValenzuela, Fredy ; Rindfleish, Jennifer May 6-Apr-2010
452008Is the Chilean Banking Industry Managing Effectively the Complaints of Its Customers?Valenzuela, Fredy 29-Aug-2012
462008Managing Complaints in South American Retail BankingValenzuela, Fredy ; Rojas-Mendez, Jose29-Aug-2012
472007Making Investment Decisions in a Family-Oriented Business: Who is Right the Parents or the Children?Llanos, Orlando; Valenzuela, Fredy 29-Aug-2012
482006Relationship of Attachments and Resignation with Service Recovery EvaluationValenzuela, Fredy ; Rindfleish, Jennifer May 24-Feb-2010
492006The Complaint Process in the Banking IndustryValenzuela, Fredy 24-Feb-2010
502006The Influence of Service Recovery Evaluation on Customer Post-Complaint BehaviorValenzuela, F ; Vasquez-Parraga, AZ; Llanos, O; Vilches, S9-May-2008

Profile

Credit Name
Dr Fredy Valenzuela-Abaca
Full Name
Valenzuela-Abaca, Fredy
UNE Researcher ID
une-id:fvalenz2
 
Email
 
Scopus Author ID
Honorific
Dr
 
Surname
Valenzuela-Abaca
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Given Name
Fredy
 
Preferred Given Name
Fredy
School/Department
UNE Business School
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