Please use this identifier to cite or link to this item: https://hdl.handle.net/1959.11/4935
Title: Tortoises and Hares: The Race to Shared Services Across Australian State and Territory Jurisdictions
Contributor(s): Dollery, Brian E (author); Grant, Bligh (author)
Publication Date: 2010
DOI: 10.1080/01900690903188792
Handle Link: https://hdl.handle.net/1959.11/4935
Abstract: All tiers of government in Australia have recently aimed at enhancing service provision, with shared service platforms a recent innovation. To date there has been no scholarly inquiry into comparative shared service performance at the Australian state level. This article evaluates the experience of different state jurisdictions in adopting shared service platforms within 'Whole of Government' approaches to public sector reform. It demonstrates that those jurisdictions most eager to embrace shared services have created organizations susceptible to particular adverse outcomes and that, far from implementing shared services programs, they may have installed monopoly-provider conditions for a range of back-office functions.
Publication Type: Journal Article
Source of Publication: International Journal of Public Administration, 33(1), p. 43-54
Publisher: Taylor and Francis Group
Place of Publication: New York, United States of America
ISSN: 1532-4265
0190-0692
Field of Research (FOR): 160510 Public Policy
160509 Public Administration
Peer Reviewed: Yes
HERDC Category Description: C1 Refereed Article in a Scholarly Journal
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Appears in Collections:Journal Article
UNE Business School

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