Digital Maturity in Transforming Human Resource Management in the Post-COVID Era: A Thematic Analysis

Abstract

<p>The digital maturity of Human Resource Management (HRM) is a critical determinant of organisational success in today's digital age. This paper aims to contribute to the limited literature on the "digital maturity" of HRM by identifying emerging themes and success factors of HRM in the digital age. Drawing on data from 190 journal articles for 2017–2024, this paper identifies three motor themes shaping contemporary HRM: (1) Digital Transformation and Competition, (2) Innovation and Performance Management, and (3) COVID-19 Adaptive Human Resource Management. These findings indicate the multidimensionality of HR digital maturity—from focusing on technology and people to fostering innovation and crisis management. Several factors require attention to improve the digital maturity of HR, including HR strategy and governance" talent management, diversity, and safety" employee adoption and competencies" conflict resolution and stakeholder engagement" and HR practitioners' competencies. Strategic investment in these pillars is necessary not only to facilitate organisational adaptation to digital transformation but also for harnessing the benefits of emerging technologies to drive innovation and long-term success in the post-COVID era.</p>