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Title: SLA Negotiation System Design Based on Business Rules
Contributor(s): Kaminski, Halina (author); Perry, Mark  (author)orcid 
Publication Date: 2008
DOI: 10.1109/SCC.2008.64
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Abstract: Service level agreements (SLAs) are commonly prepared and signed documents that form the contracts between a service provider and its customers, defining the obligations and liabilities of the parties. SLAs reflect the business needs of both customer and supplier as far as possible. SLAs are usually formed through either the adoption of a boiler plate agreement from the provider, or by negotiation between the parties. With the increasing adoption of software supply being implemented as a network service - software as a service (SaaS) - these methods are rigid or slow and costly. We propose a system that the parties can use to facilitate both fast and flexible agreements through the automation of SLA creation from a combination of service level objectives (SLOs) and business rules. We look at a means for generating these with a SLA-NM (SLA negotiation manager), complying with e-negotiation rules and creates agreements from existing business objectives.
Publication Type: Conference Publication
Conference Name: SCC 2008: IEEE International Conference on Services Computing, Honolulu, Hawaii, 7th - 11th July, 2008
Conference Details: SCC 2008: IEEE International Conference on Services Computing, Honolulu, Hawaii, 7th - 11th July, 2008
Source of Publication: Proceedings of the IEEE International Conference on Services Computing (SCC), v.2, p. 609-612
Publisher: IEEE: Institute of Electrical and Electronics Engineers
Place of Publication: United States of America
Field of Research (FOR): 180105 Commercial and Contract Law
080501 Distributed and Grid Systems
Socio-Economic Outcome Codes: 940499 Justice and the Law not elsewhere classified
890199 Communication Networks and Services not elsewhere classified
890299 Computer Software and Services not elsewhere classified
Peer Reviewed: Yes
HERDC Category Description: E1 Refereed Scholarly Conference Publication
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Appears in Collections:Conference Publication

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