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Title: Communicating bad news: when care goes wrong
Contributor(s): Iedema, Rick (author); Bower, Kate (author); Piper, Donella  (author)orcid 
Publication Date: 2015
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Abstract: Analyses of medical records, incident reports, observations and interviews have revealed that care may at times go wrong. The frequency of such failures and errors is difficult to establish, mainly due to a lack of reliability of relevant documentation. Errors and failures are not always reported and are not always immediately evident Reported incident rates have varied between 6% and 16% (Wilson et al., 1995), with some commentators putting incident rates as high as 25-30% (Classen et al., 2011). A small proportion of these incidents involve death and permanent disability (Vincent et al., 2008). When a patient experiences harm as a result of an incident, it is now mandatory in most Australian health services that they are told what went wrong and why, a practice referred to as incident disclosure or 'open disclosure'. The policy that mandates incident disclosure is the 'Australian Open Disclosure Framework' (Australian Commission on Safety and Quality in Health Care, 2013).
Publication Type: Book Chapter
Source of Publication: Communicating Quality and Safety in Health Care, p. 302-315
Publisher: Cambridge University Press
Place of Publication: Melbourne, Australia
ISBN: 9781107699328
Field of Research (FOR): 200105 Organisational, Interpersonal and Intercultural Communication
111709 Health Care Administration
HERDC Category Description: B1 Chapter in a Scholarly Book
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Appears in Collections:Book Chapter
UNE Business School

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