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https://hdl.handle.net/1959.11/20238
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DC Field | Value | Language |
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dc.contributor.author | Iedema, Rick | en |
dc.contributor.author | Bower, Kate | en |
dc.contributor.author | Piper, Donella | en |
local.source.editor | Editor(s): Rick Iedema, Donella Piper, Marie Manidis | en |
dc.date.accessioned | 2017-03-22T19:07:00Z | - |
dc.date.issued | 2015 | - |
dc.identifier.citation | Communicating Quality and Safety in Health Care, p. 302-315 | en |
dc.identifier.isbn | 9781107699328 | en |
dc.identifier.uri | https://hdl.handle.net/1959.11/20238 | - |
dc.description.abstract | Analyses of medical records, incident reports, observations and interviews have revealed that care may at times go wrong. The frequency of such failures and errors is difficult to establish, mainly due to a lack of reliability of relevant documentation. Errors and failures are not always reported and are not always immediately evident Reported incident rates have varied between 6% and 16% (Wilson et al., 1995), with some commentators putting incident rates as high as 25-30% (Classen et al., 2011). A small proportion of these incidents involve death and permanent disability (Vincent et al., 2008). When a patient experiences harm as a result of an incident, it is now mandatory in most Australian health services that they are told what went wrong and why, a practice referred to as incident disclosure or 'open disclosure'. The policy that mandates incident disclosure is the 'Australian Open Disclosure Framework' (Australian Commission on Safety and Quality in Health Care, 2013). | en |
dc.language | en | en |
dc.publisher | Cambridge University Press | en |
dc.relation.ispartof | Communicating Quality and Safety in Health Care | en |
dc.relation.isversionof | 1 | en |
dc.title | Communicating bad news: when care goes wrong | en |
dc.type | Book Chapter | en |
dc.subject.keywords | Health Care Administration | en |
dc.subject.keywords | Organisational, Interpersonal and Intercultural Communication | en |
local.contributor.firstname | Rick | en |
local.contributor.firstname | Kate | en |
local.contributor.firstname | Donella | en |
local.subject.for2008 | 200105 Organisational, Interpersonal and Intercultural Communication | en |
local.subject.for2008 | 111709 Health Care Administration | en |
local.subject.seo2008 | 920299 Health and Support Services not elsewhere classified | en |
local.profile.school | UNE Business School | en |
local.profile.email | dpiper@une.edu.au | en |
local.output.category | B1 | en |
local.record.place | au | en |
local.record.institution | University of New England | en |
local.identifier.epublicationsrecord | une-20170223-155951 | en |
local.publisher.place | Melbourne, Australia | en |
local.identifier.totalchapters | 23 | en |
local.format.startpage | 302 | en |
local.format.endpage | 315 | en |
local.title.subtitle | when care goes wrong | en |
local.contributor.lastname | Iedema | en |
local.contributor.lastname | Bower | en |
local.contributor.lastname | Piper | en |
dc.identifier.staff | une-id:dpiper | en |
local.profile.orcid | 0000-0002-5802-6380 | en |
local.profile.role | author | en |
local.profile.role | author | en |
local.profile.role | author | en |
local.identifier.unepublicationid | une:20436 | en |
dc.identifier.academiclevel | Academic | en |
local.title.maintitle | Communicating bad news | en |
local.output.categorydescription | B1 Chapter in a Scholarly Book | en |
local.relation.url | http://trove.nla.gov.au/version/215539310 | en |
local.search.author | Iedema, Rick | en |
local.search.author | Bower, Kate | en |
local.search.author | Piper, Donella | en |
local.uneassociation | Unknown | en |
local.year.published | 2015 | en |
local.subject.for2020 | 470108 Organisational, interpersonal and intercultural communication | en |
local.subject.for2020 | 420306 Health care administration | en |
local.subject.seo2020 | 200206 Health system performance (incl. effectiveness of programs) | en |
Appears in Collections: | Book Chapter UNE Business School |
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