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Title: Staff's Perceptions of Obstacles to Quality Management Systems in High- and Low-Performing Hospitals, Jordan
Contributor(s): A'aqoulah, Ashraf Abu (author); Kuyini-Abubakar, Ahmed Bawa  (supervisor); Tolchard, Barry  (supervisor)
Conferred Date: 2015
Copyright Date: 2014
Open Access: Yes
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Abstract: Implementing a Quality Management System (QMS) is important in order for hospitals to deliver high-quality services. Hospitals in Jordan vary greatly in terms of the quality of their services, with some providing high-quality services and others providing low-quality services. This study aimed to explore QMS obstacles in high- and low-performing hospitals in Jordan using the framework of systems and organizational theories. The study employed a Mixed Method-Sequential Exploratory design. In this sequential explanatory design, data collection utilised the strengths of both quantitative and qualitative methods (i.e. mixed method). A set of questionnaire (yielding quantitative data) was used to explore the QMS obstacles and then interviews (yielding qualitative data) were conducted to identify ways to address these obstacles.
Publication Type: Thesis Doctoral
Field of Research Codes: 111799 Public Health and Health Services not elsewhere classified
Socio-Economic Outcome Codes: 920599 Specific Population Health (excl. Indigenous Health) not elsewhere classified
Rights Statement: Copyright 2014 - Ashraf Abu A'aqoulah
HERDC Category Description: T2 Thesis - Doctorate by Research
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Appears in Collections:School of Education
School of Health
Thesis Doctoral

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