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Title: A framework for electronic services system
Contributor(s): Sandhu, Kamaljeet  (author); Corbitt, Brian (author)
Publication Date: 2008
DOI: 10.1504/IJECRM.2008.019568
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Abstract: This paper reports on developing a framework for web-based EServices Acceptance Model (E-SAM). The paper argues that User Experience, User Motivation, Perceived Usefulness (PU), Perceived Ease of Use (PEOU) may influence User Acceptance of web-based Eservices. The model was examined at a university where students and staff use services that have moved from a paper-based to web-based EService system. The findings from the data analysis suggest that User Experience is strongly related to PEOU; and PU to User Motivation in User Acceptance of Web-based Eservices. The bonding of these variables and the lack of strong relationships between other components suggest that the model's application to Eservices and highlight a research framework.
Publication Type: Journal Article
Source of Publication: International Journal of Electronic Customer Relationship Management, 2(1), p. 50-62
Publisher: Inderscience Publishers
Place of Publication: United Kingdom
ISSN: 1750-0672
Field of Research (FOR): 080603 Conceptual Modelling
080602 Computer-Human Interaction
080609 Information Systems Management
080612 Interorganisational Information Systems and Web Services
Socio-Economic Outcome Codes: 890301 Electronic Information Storage and Retrieval Services
890205 Information Processing Services (incl. Data Entry and Capture)
Peer Reviewed: Yes
HERDC Category Description: C1 Refereed Article in a Scholarly Journal
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