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Please use this identifier to cite or link to this item: https://hdl.handle.net/1959.11/10421
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dc.contributor.authorSandhu, Kamaljeeten
dc.contributor.authorCorbitt, Brianen
dc.date.accessioned2012-06-12T17:50:00Z-
dc.date.issued2008-
dc.identifier.citationInternational Journal of Electronic Customer Relationship Management, 2(1), p. 50-62en
dc.identifier.issn1750-0672en
dc.identifier.issn1750-0664en
dc.identifier.urihttps://hdl.handle.net/1959.11/10421-
dc.description.abstractThis paper reports on developing a framework for web-based EServices Acceptance Model (E-SAM). The paper argues that User Experience, User Motivation, Perceived Usefulness (PU), Perceived Ease of Use (PEOU) may influence User Acceptance of web-based Eservices. The model was examined at a university where students and staff use services that have moved from a paper-based to web-based EService system. The findings from the data analysis suggest that User Experience is strongly related to PEOU; and PU to User Motivation in User Acceptance of Web-based Eservices. The bonding of these variables and the lack of strong relationships between other components suggest that the model's application to Eservices and highlight a research framework.en
dc.languageenen
dc.publisherInderscience Publishersen
dc.relation.ispartofInternational Journal of Electronic Customer Relationship Managementen
dc.titleA framework for electronic services systemen
dc.typeJournal Articleen
dc.identifier.doi10.1504/IJECRM.2008.019568en
dc.subject.keywordsInformation Systems Managementen
dc.subject.keywordsComputer-Human Interactionen
dc.subject.keywordsConceptual Modellingen
dc.subject.keywordsInterorganisational Information Systems and Web Servicesen
local.contributor.firstnameKamaljeeten
local.contributor.firstnameBrianen
local.subject.for2008080603 Conceptual Modellingen
local.subject.for2008080602 Computer-Human Interactionen
local.subject.for2008080609 Information Systems Managementen
local.subject.for2008080612 Interorganisational Information Systems and Web Servicesen
local.subject.seo2008890301 Electronic Information Storage and Retrieval Servicesen
local.subject.seo2008890205 Information Processing Services (incl. Data Entry and Capture)en
local.profile.schoolUNE Business Schoolen
local.profile.schoolAccounting and Financeen
local.profile.emailksandhu@une.edu.auen
local.output.categoryC1en
local.record.placeauen
local.record.institutionUniversity of New Englanden
local.identifier.epublicationsrecordune-20100423-081818en
local.publisher.placeUnited Kingdomen
local.format.startpage50en
local.format.endpage62en
local.identifier.scopusid78649794905en
local.peerreviewedYesen
local.identifier.volume2en
local.identifier.issue1en
local.contributor.lastnameSandhuen
local.contributor.lastnameCorbitten
dc.identifier.staffune-id:ksandhuen
local.profile.roleauthoren
local.profile.roleauthoren
local.identifier.unepublicationidune:10616en
dc.identifier.academiclevelAcademicen
local.title.maintitleA framework for electronic services systemen
local.output.categorydescriptionC1 Refereed Article in a Scholarly Journalen
local.search.authorSandhu, Kamaljeeten
local.search.authorCorbitt, Brianen
local.uneassociationUnknownen
local.year.published2008en
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