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Title: The use of qualitative evidence in e-services systems implementation
Contributor(s): Sandhu, Kamaljeet  (author)
Publication Date: 2011
DOI: 10.1504/IJIL.2011.037192
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Abstract: Transition from paper-based system to web-based e-service system requires understanding the end-user perception. Such understanding can enhance the systems development and implementation process. If there is a friction between the paper-based and web-based system the user may offer resistance to its acceptance. The case study derives the discussion on the basis of prevailing circumstances. The argument on user acceptance, systems development, and implementation process is embedded in the current case study.
Publication Type: Journal Article
Source of Publication: International Journal of Innovation and Learning, 9(1), p. 63-81
Publisher: Inderscience Publishers
Place of Publication: United Kingdom
ISSN: 1741-8089
Field of Research (FOR): 080609 Information Systems Management
Socio-Economic Outcome Codes: 970108 Expanding Knowledge in the Information and Computing Sciences
Peer Reviewed: Yes
HERDC Category Description: C1 Refereed Article in a Scholarly Journal
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