Please use this identifier to cite or link to this item: https://hdl.handle.net/1959.11/52675
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dc.contributor.authorBaffsky, Rachelen
dc.contributor.authorBeek, Kristenen
dc.contributor.authorWayland, Sarahen
dc.contributor.authorShanthosh, Jananien
dc.contributor.authorHenry, Amandaen
dc.contributor.authorCullen, Patriciaen
dc.date.accessioned2022-06-27T00:09:31Z-
dc.date.available2022-06-27T00:09:31Z-
dc.date.issued2022-03-15-
dc.identifier.citationBMC Health Services Research, v.22, p. 1-17en
dc.identifier.issn1472-6963en
dc.identifier.urihttps://hdl.handle.net/1959.11/52675-
dc.description.abstract<p>Background</p><p> In 2020, Australia, like most countries, introduced restrictions related to the global pandemic of coronavirus disease 2019 (COVID-19). Frontline services in the domestic and family violence (DFV) sector had to adapt and innovate to continue supporting clients who were experiencing and/or at risk of DFV. There is a need to understand from the perspective of those on the frontline how DFV service responses in different contexts impacted their working conditions and subsequent wellbeing, and what they want to see continued in 'the new normal' to inform future effective practices. We address this by reporting on findings from in-depth interviews conducted with practitioners and managers from the DFV sector in Australia.</p> <p>Methods</p><p> Between July and September 2020 semi-structured interviews were conducted with 51 DFV practitioners and managers from a range of services and specialisations across legal, housing, health and social care services. The data was analysed using iterative thematic analysis.</p> <p>Results</p><p> The most common service adaptations reported were shifting to outreach models of care, introducing infection control procedures and adopting telehealth/digital service delivery. Adjacent to these changes, participants described how these adaptations created implementation challenges including increased workload, maintaining quality and safety, and rising costs. Impacts on practitioners were largely attributed to the shift towards remote working with a collision in their work and home life and increased risk of vicarious trauma. Despite these challenges, most expressed a sense of achievement in how their service was responding to COVID-19, with several adaptations that practitioners and managers wanted to see continued in 'the new normal', including flexible working and wellbeing initiatives.</p> <p>Conclusions</p><p> The pandemic has amplified existing challenges for those experiencing DFV as well as those working on the frontline of DFV. Our findings point to the diversity in workforce experiences and has elucidated valuable lessons to shape future service delivery. Given the continuing impacts of the pandemic on DFV, this study provides timely insight and impetus to strengthen the implementation of remote working and telehealth/digital support across the DFV sector and to inform better supports for DFV workforce wellbeing in Australia and other contexts.</p>en
dc.languageenen
dc.publisherBioMed Central Ltden
dc.relation.ispartofBMC Health Services Researchen
dc.rightsAttribution 4.0 International*
dc.rights.urihttp://creativecommons.org/licenses/by/4.0/*
dc.title"The real pandemic's been there forever": qualitative perspectives of domestic and family violence workforce in Australia during COVID-19en
dc.typeJournal Articleen
dc.identifier.doi10.1186/s12913-022-07708-wen
dc.identifier.pmid35287675en
dcterms.accessRightsUNE Greenen
local.contributor.firstnameRachelen
local.contributor.firstnameKristenen
local.contributor.firstnameSarahen
local.contributor.firstnameJananien
local.contributor.firstnameAmandaen
local.contributor.firstnamePatriciaen
local.relation.isfundedbyNHMRCen
local.profile.schoolSchool of Healthen
local.profile.emailswaylan2@une.edu.auen
local.output.categoryC1en
local.grant.numberAPP1158223en
local.grant.numberAPP1134894en
local.record.placeauen
local.record.institutionUniversity of New Englanden
local.publisher.placeUnited Kingdomen
local.identifier.runningnumber337en
local.format.startpage1en
local.format.endpage17en
local.identifier.scopusid85126194318en
local.peerreviewedYesen
local.identifier.volume22en
local.title.subtitlequalitative perspectives of domestic and family violence workforce in Australia during COVID-19en
local.access.fulltextYesen
local.contributor.lastnameBaffskyen
local.contributor.lastnameBeeken
local.contributor.lastnameWaylanden
local.contributor.lastnameShanthoshen
local.contributor.lastnameHenryen
local.contributor.lastnameCullenen
dc.identifier.staffune-id:swaylan2en
local.profile.orcid0000-0001-7040-6397en
local.profile.roleauthoren
local.profile.roleauthoren
local.profile.roleauthoren
local.profile.roleauthoren
local.profile.roleauthoren
local.profile.roleauthoren
local.identifier.unepublicationidune:1959.11/52675en
dc.identifier.academiclevelAcademicen
dc.identifier.academiclevelAcademicen
dc.identifier.academiclevelAcademicen
dc.identifier.academiclevelAcademicen
dc.identifier.academiclevelAcademicen
dc.identifier.academiclevelAcademicen
local.title.maintitle"The real pandemic's been there forever"en
local.relation.fundingsourcenoteUniversity of New South Wales as part of their COVID-19 Rapid Response Research Initiativeen
local.output.categorydescriptionC1 Refereed Article in a Scholarly Journalen
local.relation.grantdescriptionNHMRC/APP1158223en
local.search.authorBaffsky, Rachelen
local.search.authorBeek, Kristenen
local.search.authorWayland, Sarahen
local.search.authorShanthosh, Jananien
local.search.authorHenry, Amandaen
local.search.authorCullen, Patriciaen
local.open.fileurlhttps://rune.une.edu.au/web/retrieve/b0eb77d5-71e3-4e9d-83ff-345b361d7ccden
local.uneassociationYesen
local.atsiresearchNoen
local.sensitive.culturalNoen
local.identifier.wosid000768827200003en
local.year.published2022en
local.fileurl.openhttps://rune.une.edu.au/web/retrieve/b0eb77d5-71e3-4e9d-83ff-345b361d7ccden
local.fileurl.openpublishedhttps://rune.une.edu.au/web/retrieve/b0eb77d5-71e3-4e9d-83ff-345b361d7ccden
local.subject.for2020420606 Social determinants of healthen
local.subject.seo2020200305 Mental health servicesen
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School of Health
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