Document analysis: The regulatory and policy framework for the delivery of community transport programs in the New England region

Abstract

Government considers volunteer involvement as civic participation or social capital, yet little is known about the experience of volunteer drivers in community transport services in rural communities. This paper describes a study that examined policy framework that fosters sustainable and safe work practices for volunteer drivers in community transport programs. The study analysed policy documents of four major rural community transport organisations. Rural Community Transport services are non government organisations and operate in a highly regulated environment. They deliver a range of services including driving disadvantaged clients to health appointments. These trips often require long distances and long days for the drivers. In these situations volunteers and their passengers are exposed to increased levels of risk. Document analysis was undertaken of volunteer policies of four community transport services. These policies were assessed against the Home and Community Care National Service Standards. The key finding was that operational policies lacked consistency, and the role of the volunteers was variable across services located in the same region. Two governance models were identified in the analysis; those auspice by a local council with an advisory committee and incorporated bodies with a management committee. The governance type was not found to be a major influence on the operationalised performance of policy. This study provided the foundation for ongoing research into the impact of the policy environment on the community transport volunteers who provide this valuable community service. Evidence is required to inform government understanding of the experience of volunteer drivers and to give consideration to the occupation health and safety implications for volunteers in providing this service.