Communicating Quality and Safety in Health Care

Abstract

As health services are becoming more complex, communication is critical to enable healthcare clinicians to provide safe and high-quality care. In response to the growing emphasis on clinicians' capacity to practise effective communication, 'Communicating Quality and Safety in Health Care' provides real-life communication scenarios and interprofessional case studies. The book engages healthcare trainees from across medicine, nursing and allied health services in a comprehensive and probing discussion of the communication demands that confront today's healthcare teams. This book explains the role of communication in mental health, emergency medicine, intensive care and a wide range of other health service and community care contexts. It emphasises the ways in which patients and clinicians communicate, and how clinicians communicate with one another. The case studies explain why and how communication is critical to good care and healing. Each chapter analyses real-life practice situations, encourages the learner to ask probing questions about these situations, and sets out the principal components and strategies of good communication. Written by prominent and internationally renowned scholars, 'Communicating Quality and Safety in Health Care' helps both learners and instructors contextualise the practical exemplars by identifying the connections to relevant accreditation and policy requirements.