Please use this identifier to cite or link to this item: https://hdl.handle.net/1959.11/18364
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dc.contributor.authorMorley, Louise Katherineen
dc.contributor.authorMaple, Myfanwyen
dc.contributor.authorTurner, Lindaen
dc.contributor.authorHawkes, Gailen
dc.date.accessioned2016-01-07T17:13:00Z
dc.date.created2014en
dc.date.issued2015en
dc.identifier.urihttps://hdl.handle.net/1959.11/18364en
dc.description.abstractThis thesis is based on the idea that a good social work practitioner needs to be able to negotiate the tension between the social worker's ethical heart and the organisation's managerial objectives. On the one hand, s/he must adhere to scripted rules and procedures, and on the other, s/he must be responsive to the emotional needs of vulnerable people. The act of holding this tension means meeting the differing expectations that play out in everyday interactions. This takes, what Arlie Hochschild (2003) termed, "emotional labour" (p. 7). Emotional labour refers to the way individuals manage their emotions so they maintain a particular outward appearance to others. The aim of this thesis is to explore what performing emotional labour means for social workers, and, in so doing, gain further understanding of the emotional dynamics of social work practice. Insights gleaned from in-depth interviews with social workers in the field of child welfare in Australia revealed that dealing with these dynamics on a day-to-day basis is hard work. Not only were participants faced with maintaining their inner equilibrium when challenged by emotionally complex situations with vulnerable children and their families, but in order to uphold the ideals of good social work practice, they also had to deal with systemic dysfunction by winning the hearts and minds of uncompromising managers and touchy employees. These findings have prompted the author to question whether too much is expected from social workers, not just by organisations, but also by the social work profession itself. When, for example, social workers are expected to be agents of change by drawing on a conscious use of self, is the performance of emotional labour a taken for granted expectation? In light of such a question, the idea of grounding social work with a greater acknowledgement of emotional reality is explored.en
dc.languageenen
dc.titleWhat Does It Take To Be A Good Social Worker?: A Study Exploring the Dynamics Involved in Performing Emotional Labour in the Practice Context of Vulnerable Children and Their Familiesen
dc.typeThesis Doctoralen
dcterms.accessRightsUNE Greenen
dc.subject.keywordsSocial Worken
local.contributor.firstnameLouise Katherineen
local.contributor.firstnameMyfanwyen
local.contributor.firstnameLindaen
local.contributor.firstnameGailen
local.subject.for2008160799 Social Work not elsewhere classifieden
local.subject.seo2008940112 Families and Family Servicesen
dcterms.RightsStatementCopyright 2014 - Louise Katherine Morleyen
dc.date.conferred2015en
local.thesis.degreelevelDoctoralen
local.thesis.degreenameDoctor of Philosophyen
local.contributor.grantorUniversity of New Englanden
local.profile.schoolSchool of Healthen
local.profile.schoolSchool of Healthen
local.profile.schoolSchool of Healthen
local.profile.schoolSchool of Psychology and Behavioural Scienceen
local.profile.emaillmorley@myune.edu.auen
local.profile.emailmmaple2@une.edu.auen
local.profile.emaillturne24@une.edu.auen
local.profile.emailghawkes@une.edu.auen
local.output.categoryT2en
local.record.placeauen
local.record.institutionUniversity of New Englanden
local.identifier.epublicationsrecordune_thesis-20141121-15564en
local.title.subtitleA Study Exploring the Dynamics Involved in Performing Emotional Labour in the Practice Context of Vulnerable Children and Their Familiesen
local.access.fulltextYesen
local.contributor.lastnameMorleyen
local.contributor.lastnameMapleen
local.contributor.lastnameTurneren
local.contributor.lastnameHawkesen
dc.identifier.staffune-id:lmorleyen
dc.identifier.staffune-id:mmaple2en
dc.identifier.staffune-id:lturne24en
dc.identifier.staffune-id:ghawkesen
local.profile.orcid0000-0001-9398-4886en
local.profile.orcid0000-0002-9073-5777en
local.profile.roleauthoren
local.profile.rolesupervisoren
local.profile.rolesupervisoren
local.profile.rolesupervisoren
local.identifier.unepublicationidune:18568en
dc.identifier.academiclevelAcademicen
dc.identifier.academiclevelAcademicen
dc.identifier.academiclevelAcademicen
dc.identifier.academiclevelAcademicen
local.title.maintitleWhat Does It Take To Be A Good Social Worker?en
local.output.categorydescriptionT2 Thesis - Doctorate by Researchen
local.description.statisticsepubsVisitors: 133<br />Views: 132<br />Downloads: 40en
local.thesis.borndigitalyesen
local.search.authorMorley, Louise Katherineen
local.search.supervisorMaple, Myfanwyen
local.search.supervisorTurner, Lindaen
local.search.supervisorHawkes, Gailen
local.open.fileurlhttps://rune.une.edu.au/web/retrieve/403f098c-bb59-41ce-a7ed-e58c438e157den
local.open.fileurlhttps://rune.une.edu.au/web/retrieve/56878451-20ff-434c-ba77-84bce0317263en
Appears in Collections:School of Health
School of Psychology and Behavioural Science
Thesis Doctoral
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