E-Services Efficiency of Government Organisations in Asia

Abstract

This chapter discusses the importance of Information and Communication Technologies (ICTs) and highlights the benefits of embracing the aforesaid in the government and the business sector. It presents a discussing on eGovernment and the theoretical foundations associated with it. The chapter also suggests the importance of inclusion and participation of various stakeholders. A number of short case studies are provided that relate to the effective planning and implementation of eGovernment-based strategies, especially with respect to e-services offerings focusing on the Asian countries context. Case studies refer to 9 countries in Asia. Factors that promote and obstacles that hinder the eGovernment services delivery are also discussed. The chapter provides an in-depth analysis of the differences between the effective implementation and the uptake of eGovernment by newly industrialised countries and developing nations. Furthermore, important recommendations are provided that, hopefully, the developing countries on the road to full implementation of eGovernment will find useful.