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Title: Measuring the performance of the Electronic Service Acceptance Model (E-SAM)
Contributor(s): Sandhu, Kamaljeet  (author)
Publication Date: 2009
DOI: 10.1504/IJBIS.2009.025205
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Abstract: Web-based electronic service (e-service) end-user adoption and implementation require an assessment of consumer contextual factors. This paper investigates factors which affect end-user experience and perception, motivation, support, control and usage frequency in the online/offline user task environment and the affect on web-based e-service adoption and implementation. Understanding end-users' continuous usage behaviour and developing web-based e-services to meet user specific requirements is the centre of attention for web-based e-service providers. Integrating end-user situation-specific personalisation factors into web-based e-service tasks may enhance web-based e-service usability. The survey captured 403 responses on user attributes towards a specific university website. This paper concludes by suggesting a conceptual framework for a web-based Electronic Service Adoption Model (E-SAM).
Publication Type: Journal Article
Source of Publication: International Journal of Business Information Systems, 4(5), p. 527-541
Publisher: Inderscience Publishers
Place of Publication: United Kingdom
ISSN: 1746-0972
Field of Research (FOR): 080611 Information Systems Theory
080609 Information Systems Management
080603 Conceptual Modelling
080602 Computer-Human Interaction
Socio-Economic Outcome Codes: 890205 Information Processing Services (incl. Data Entry and Capture)
890301 Electronic Information Storage and Retrieval Services
Peer Reviewed: Yes
HERDC Category Description: C1 Refereed Article in a Scholarly Journal
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