1. Research UNE

Dr Fredy Valenzuela-Abaca

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Publications

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Fields of Research (FoR 2008):  150504 Marketing Measurement

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Publication DateTitleAuthor(s)Date Added
12008Managing Complaints in South American Retail BankingValenzuela, Fredy ; Rojas-Mendez, Jose29-Aug-2012
22005Trust and Commitment as Mediating Variables in the Relationship Between Satisfaction and Hotel Guest LoyaltyValenzuela, Fredy ; Vasques-Parraga, Arturo24-Feb-2010
32005Consumer Complaining Behaviour: The case of a South American Country, ChileValenzuela, F ; Pearson, DH; Epworth, RJ ; Llanos, O; Vilches, S13-May-2008
42005Influence of Switching Barriers on Service Recovery EvaluationValenzuela, F ; Pearson, DH; Epworth, RJ 27-Jun-2008

Profile

Credit Name
Dr Fredy Valenzuela-Abaca
Full Name
Valenzuela-Abaca, Fredy
UNE Researcher ID
une-id:fvalenz2
 
Email
 
Scopus Author ID
Honorific
Dr
 
Surname
Valenzuela-Abaca
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Given Name
Fredy
 
Preferred Given Name
Fredy
School/Department
UNE Business School
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