Improving organisational performance in health care

Abstract

After studying this chapter, the reader should be able to: • Define theories and concepts underpinning organisational performance improvement practices in health care. • Analyse international and local frameworks for improving organisational performance. • Demonstrate understanding of the steps required to implement a process for improving organisational performance. • Describe the advantages and limitations of standardised measures used to assess organisational performance. • Evaluate challenges and Opportunities for improving organisational performance.