Australian Users' Interactions with E-Services in a Virtual Environment

Abstract

Research into human interaction with computers requires a clear understanding about "user learning experience" on websites that shape user perceptions about virtual work. This chapter investigates issues that impact users' learning based on experience in using the e-services system. This research aims to address some of the important characteristics of user learning experience and how it can positively/negatively impact user attitudes towards e-service tasks in virtual work. The adoption, use, and then continued use of an e-services system in terms of e-services system characteristics based on service-user interaction will be studied.