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Publication DateTitleAuthor(s)Date Added
12013Service Recovery in The Australian Banking IndustryValenzuela, Fredy ; Cooksey, Ray W ; Chandralal, Lalith; Hassan, Rumman14-Feb-2014
22014Australian Retail Banking Customers' Perceptions of Time in A Service Recovery ProcessValenzuela-Abaca, Fredy ; Cooksey, Ray W 13-Aug-2014
32009Dimensions Affecting Consumers' Continued Usage and Frequency of Usage of Internet Banking: Empirical Evidence from AustraliaAdapa, Sujana ; Rindfleish, Jennifer M ; Cooksey, Ray W ; Valenzuela, Fredy 1-Feb-2013
42012Customer Perception of Time and Complaint Outcome during the Service Recovery ProcessValenzuela, Fredy-Roberto ; Cooksey, Ray W 4-Jun-2012
52009An Empirical Investigation of Frequency of Internet Banking Usage by Australian ConsumersAdapa, Sujana ; Rindfleish, Jennifer M ; Cooksey, Ray W ; Valenzuela, Fredy 24-Mar-2010
62009Consumers Continued Usage of Internet Banking: Australian ContextAdapa, Sujana ; Rindfleish, Jennifer M ; Cooksey, Ray W ; Valenzuela, Fredy 24-Mar-2010