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Publication DateTitleAuthor(s)Date Added
12011Social Presence in the Online Learning EnvironmentFisher, Josie A ; Valenzuela, Fredy ; Whale, Sue 4-Apr-2012
22006Assessing the Antecedents of Service Recovery Evaluation and their Impact on Repurchase BehaviourValenzuela, F ; Rojas, J; Rindfleish, JM ; Pearson, DH; Epworth, RJ 7-Aug-2008
32006The Complaint Process in the Banking IndustryValenzuela, Fredy 24-Feb-2010
42006Relationship of Attachments and Resignation with Service Recovery EvaluationValenzuela, Fredy ; Rindfleish, Jennifer May 24-Feb-2010
52005Trust and Commitment as Mediating Variables in the Relationship Between Satisfaction and Hotel Guest LoyaltyValenzuela, Fredy ; Vasques-Parraga, Arturo24-Feb-2010
62013Implementing Timely Interventions to Improve Students' Learning ExperienceWhale, Sue ; Valenzuela, Fredy ; Fisher, Josie A 8-Jan-2014
72013Using Learning Analytics to Inform Interventions for 'At Risk' Online StudentsWhale, Sue ; Fisher, Josie A ; Valenzuela, Fredy 17-Jan-2014
82008Do Switching Barriers Influence Service Recovery Evaluation: The Case of the Chilean Retail Banking IndustryValenzuela, Fredy ; Rindfleish, Jennifer May 6-Apr-2010
92008Managing Complaints in South American Retail BankingValenzuela, Fredy ; Rojas-Mendez, Jose29-Aug-2012
102008Is the Chilean Banking Industry Managing Effectively the Complaints of Its Customers?Valenzuela, Fredy 29-Aug-2012