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Publication DateTitleAuthor(s)Date Added
12012Customer Perception of Time and Complaint Outcome during the Service Recovery ProcessValenzuela, Fredy-Roberto ; Cooksey, Ray W 4-Jun-2012
22016How do civil servants view the importance of collaboration and scientific knowledge for climate change adaptation?Temby, Owen; Sandall, Jean; Cooksey, Ray W ; Hickey, Gordon M7-Nov-2016
32013Service Recovery in The Australian Banking IndustryValenzuela, Fredy ; Cooksey, Ray W ; Chandralal, Lalith; Hassan, Rumman14-Feb-2014
42017Examining the Role of Trust and Informal Communication on Mutual Learning in Government: The Case of Climate Change Policy in New YorkTemby, Owen; Sandall, Jean; Cooksey, Ray W ; Hickey, Gordon M18-May-2017
52013Factors Affecting Consumers' Continued Use of Internet Banking: Empirical Evidence from AustraliaAdapa, Sujana ; Cooksey, Ray W 16-Jul-2013
62012Transformational and social processes of leadership as predictors of organisational outcomesMuchiri, Michael K; Cooksey, Ray W ; Walumbwa, Fred O16-Oct-2012
72016Efficiency of Australian technical and further education providersFieger, Peter ; Villano, Renato ; Cooksey, Ray W 14-Jun-2016
82015Congruency and comparisons of the vision and mission statements across four case study schoolsSherab, Kezang; Maxwell, Thomas W ; Cooksey, Ray W 8-Jul-2016
92016Preaching to different choirs: How to motivate dismissive, uncommitted, and alarmed audiences to adapt to climate change?Hine, Don W ; Phillips, Wendy J ; Cooksey, Ray W ; Reser, Joseph P; Nunn, Patrick ; Marks, Anthony ; Loi, Natasha ; Watt, Susan E 24-Nov-2015
102015The influence of family and personal domains on change decisions on irrigated dairy farmsCowan, Lisa; Wright, Victor ; Kaine, Geoff; Cooksey, Ray W 25-Feb-2016