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Publication DateTitleAuthor(s)Date Added
12010An Investigation of Factors Influencing the Continued and Frequent Use of Internet Banking by Australian ConsumersAdapa, Sujana ; Rindfleish, Jennifer ; Cooksey, Ray; Valenzuela-Abaca, Fredy 24-Dec-2010
22008The Influence of Switching Barriers on Service Recovery Evaluation in the Retail Banking Industry in Chile: Construct Development and TestingValenzuela Abaca, Freddy Roberto; Rindfleish, Jennifer ; Pearson, David; Epworth, Roger James; Cooksey, Ray16-Oct-2009