Privacy First: Designing Responsible and Inclusive Social Robot Applications for in the Wild Studies

Title
Privacy First: Designing Responsible and Inclusive Social Robot Applications for in the Wild Studies
Publication Date
2019
Author(s)
Tonkin, Meg
Vitale, Jonathan
( author )
OrcID: https://orcid.org/0000-0001-6099-675X
Email: jvitale@une.edu.au
UNE Id une-id:jvitale
Herse, Sarita
Raza, Syed Ali
Madhisetty, Srinivas
Kang, Le
Vu, The Duc
Johnston, Benjamin
Williams, Mary-Anne
Type of document
Conference Publication
Language
en
Entity Type
Publication
Publisher
IEEE
Place of publication
United States of America
DOI
10.1109/RO-MAN46459.2019.8956461
UNE publication id
une:1959.11/59473
Abstract

Deploying social robots applications in public spaces for conducting in the wild studies is a significant challenge but critical to the advancement of social robotics. Real world environments are complex, dynamic, and uncertain. Human-Robot interactions can be unstructured and unanticipated. In addition, when the robot is intended to be a shared public resource, management issues such as user access and user privacy arise, leading to design choices that can impact on users' trust and the adoption of the designed system. In this paper we propose a user registration and login system for a social robot and report on people's preferences when registering their personal details with the robot to access services. This study is the first iteration of a larger body of work investigating potential use cases for the Pepper social robot at a government managed centre for startups and innovation. We prototyped and deployed a system for user registration with the robot, which gives users control over registering and accessing services with either face recognition technology or a QR code. The QR code played a critical role in increasing the number of users adopting the technology. We discuss the need to develop social robot applications that responsibly adhere to privacy principles, are inclusive, and cater for a broad spectrum of people.

Link
Citation
2019 28th IEEE International Conference on Robot and Human Interactive Communication (RO-MAN), p. 1-8
Start page
1
End page
8

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