Please use this identifier to cite or link to this item: https://hdl.handle.net/1959.11/55984
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dc.contributor.authorWoods, Cindy Een
dc.contributor.authorJones, Rikkien
dc.contributor.authorO'Shea, Eilishen
dc.contributor.authorGrist, Elizabethen
dc.contributor.authorWiggers, Johnen
dc.contributor.authorUsher, Kimen
dc.date.accessioned2023-09-08T03:23:22Z-
dc.date.available2023-09-08T03:23:22Z-
dc.date.issued2019-10-
dc.identifier.citationJournal of Clinical Nursing, 28(19-20), p. 3386-3399en
dc.identifier.issn1365-2702en
dc.identifier.issn0962-1067en
dc.identifier.urihttps://hdl.handle.net/1959.11/55984-
dc.description.abstract<p><b>Aims and objectives:</b> To explore the quantitative and qualitative literature on the impact of nurse-led postdischarge telephone follow-up (TFU) call interventions on patient outcomes.</p> <p><b>Background:</b> Adverse patient outcomes such as postdischarge problems, premature contact with health systems, inability to self-manage conditions and hospital readmissions all have an impact on the health and well-being, and satisfaction of patients as well as a financial impact on healthcare systems.</p> <p><b>Design:</b> A mixed-study systematic review.</p> <p><b>Review methods:</b> A systematic search of CINAHL, Ebsco, PubMed, Quest and Cinch-Health databases was undertaken using the key terms “nurs*,” “nurse-led,” “nurse initiated,” “discharge,” “hospital,” “telephone,” “follow-up” and “telephone follow-up” to identify relevant original peer-reviewed studies published between 2010–2016. Ten articles were selected for inclusion. The selected papers were critically appraised. A sequential explanatory approach with a convergent synthesis was used to report findings following PRISMA guidelines.</p> <p><b>Results:</b> The findings demonstrate that nurse-led TFU interventions have the potential to improve patient outcomes. The studies suggest patient satisfaction with TFU is one of the strongest positive outcomes from the interventions. However, the results do not support improvement in patient readmission or mortality.</p> <p><b>Conclusions:</b> Of the 10 studies reviewed, only two were methodologically strong limiting the conclusions that can be drawn from the current research on this topic. Telephone follow-up interventions improve patient satisfaction and have the potential to meet patient information and communication needs, improve self-management and follow-up appointment attendance and reduce postdischarge problems. Further research is required to explore patients’ perceptions of the most useful content of TFU calls, the efficacy of TFU calls and nurses’ perceptions and experiences of conducting TFU interventions.</p> <p><b>Relevance to clinical practice:</b> When conducted by a nurse, these interventions have the potential to enhance postdischarge care to patients and meet care needs. Patients perceive TFU as acceptable and are satisfied with this form of postdischarge care.</p>en
dc.languageenen
dc.publisherWiley-Blackwell Publishing Ltden
dc.relation.ispartofJournal of Clinical Nursingen
dc.titleNurse-led postdischarge telephone follow-up calls: A mixed study systematic reviewen
dc.typeJournal Articleen
dc.identifier.doi10.1111/jocn.14951en
local.contributor.firstnameCindy Een
local.contributor.firstnameRikkien
local.contributor.firstnameEilishen
local.contributor.firstnameElizabethen
local.contributor.firstnameJohnen
local.contributor.firstnameKimen
local.profile.schoolSchool of Healthen
local.profile.schoolSchool of Healthen
local.profile.schoolSchool of Healthen
local.profile.schoolSchool of Healthen
local.profile.emailcwood30@une.edu.auen
local.profile.emailrjones66@une.edu.auen
local.profile.emaileoshea5@une.edu.auen
local.profile.emailkusher@une.edu.auen
local.output.categoryC1en
local.record.placeauen
local.record.institutionUniversity of New Englanden
local.publisher.placeUnited Kingdomen
local.format.startpage3386en
local.format.endpage3399en
local.peerreviewedYesen
local.identifier.volume28en
local.identifier.issue19-20en
local.title.subtitleA mixed study systematic reviewen
local.contributor.lastnameWoodsen
local.contributor.lastnameJonesen
local.contributor.lastnameO'Sheaen
local.contributor.lastnameGristen
local.contributor.lastnameWiggersen
local.contributor.lastnameUsheren
dc.identifier.staffune-id:cwood30en
dc.identifier.staffune-id:rjones66en
dc.identifier.staffune-id:eoshea5en
dc.identifier.staffune-id:kusheren
local.profile.orcid0000-0001-5790-069Xen
local.profile.orcid0000-0001-6643-1565en
local.profile.orcid0000-0003-4899-1627en
local.profile.orcid0000-0002-9686-5003en
local.profile.roleauthoren
local.profile.roleauthoren
local.profile.roleauthoren
local.profile.roleauthoren
local.profile.roleauthoren
local.profile.roleauthoren
local.identifier.unepublicationidune:1959.11/55984en
local.date.onlineversion2019-06-04-
dc.identifier.academiclevelAcademicen
dc.identifier.academiclevelAcademicen
dc.identifier.academiclevelAcademicen
dc.identifier.academiclevelAcademicen
dc.identifier.academiclevelAcademicen
dc.identifier.academiclevelAcademicen
local.title.maintitleNurse-led postdischarge telephone follow-up callsen
local.output.categorydescriptionC1 Refereed Article in a Scholarly Journalen
local.search.authorWoods, Cindy Een
local.search.authorJones, Rikkien
local.search.authorO'Shea, Eilishen
local.search.authorGrist, Elizabethen
local.search.authorWiggers, Johnen
local.search.authorUsher, Kimen
local.uneassociationYesen
local.atsiresearchNoen
local.sensitive.culturalNoen
local.year.available2019en
local.year.published2019en
local.fileurl.closedpublishedhttps://rune.une.edu.au/web/retrieve/79e1fee9-159b-43eb-a2ca-1253bb883fafen
local.subject.for2020420599 Nursing not elsewhere classifieden
local.subject.seo2020200307 Nursingen
local.profile.affiliationtypeUNE Affiliationen
local.profile.affiliationtypeUNE Affiliationen
local.profile.affiliationtypeUNE Affiliationen
local.profile.affiliationtypeExternal Affiliationen
local.profile.affiliationtypeExternal Affiliationen
local.profile.affiliationtypeUNE Affiliationen
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