University student administration and Quality Improvement: a holistic approach

Abstract

This paper explores links between quality in student administration with overall university quality. It identifies the need for a holistic approach to quality improvement in student administration within Australian universities. It suggests that the challenge for quality improvement is to first develop a knowledge of stakeholders' conceptions of quality and then design matching quality improvement processes and procedures within a 'learning organisation' context. Further, it argues that long term success in the area of quality improvement will be determined by 'authentic leadership' within a context of organisational cultural change.