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Please use this identifier to cite or link to this item: https://hdl.handle.net/1959.11/337
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dc.contributor.authorValenzuela, Fen
dc.contributor.authorPearson, DHen
dc.contributor.authorEpworth, RJen
dc.contributor.authorLlanos, Oen
dc.contributor.authorVilches, Sen
dc.date.accessioned2008-05-13T15:18:00Z-
dc.date.issued2005-
dc.identifier.citationContemporary Management Research, 1(1), p. 3-12en
dc.identifier.issn1813-5498en
dc.identifier.urihttps://hdl.handle.net/1959.11/337-
dc.description.abstractComplaining behaviour is a topic that has not been studied much in South America. Considering this, the aim of this investigation was to determine the customers complaining behaviour of a South American country, Chile. To do so, a survey was done, which was appliedto a random sample of 498 Chileans. Results show that Chileans do not consider complaining as a right, they have a regular opinion of the way companies are handling complaints, and that the product characteristics is the dimension that has the biggest influence on their complaining behaviour. In addition those Chilean consumers who have complained in the past have a more positive attitude toward complaining than those who have never done it.en
dc.languageenen
dc.publisherAcademy of Taiwan Information Systems Researchen
dc.relation.ispartofContemporary Management Researchen
dc.titleConsumer Complaining Behaviour: The case of a South American Country, Chileen
dc.typeJournal Articleen
dcterms.accessRightsUNE Greenen
dc.subject.keywordsMarketing Measurementen
local.contributor.firstnameFen
local.contributor.firstnameDHen
local.contributor.firstnameRJen
local.contributor.firstnameOen
local.contributor.firstnameSen
local.subject.for2008150504 Marketing Measurementen
local.subject.seo720401 Marketingen
local.profile.schoolUNE Business Schoolen
local.profile.schoolSchool of Business, Economics and Public Policyen
local.profile.schoolUNE Business Schoolen
local.profile.emailfvalenz2@une.edu.auen
local.profile.emaildpearson@une.edu.auen
local.profile.emailrepworth@une.edu.auen
local.output.categoryC1en
local.record.placeauen
local.record.institutionUniversity of New Englanden
local.identifier.epublicationsrecordpes:2649en
local.publisher.placeTaiwanen
local.format.startpage3en
local.format.endpage12en
local.peerreviewedYesen
local.identifier.volume1en
local.identifier.issue1en
local.title.subtitleThe case of a South American Country, Chileen
local.access.fulltextYesen
local.contributor.lastnameValenzuelaen
local.contributor.lastnamePearsonen
local.contributor.lastnameEpworthen
local.contributor.lastnameLlanosen
local.contributor.lastnameVilchesen
dc.identifier.staffune-id:fvalenz2en
dc.identifier.staffune-id:dpearsonen
dc.identifier.staffune-id:repworthen
local.profile.roleauthoren
local.profile.roleauthoren
local.profile.roleauthoren
local.profile.roleauthoren
local.profile.roleauthoren
local.identifier.unepublicationidune:339en
dc.identifier.academiclevelAcademicen
dc.identifier.academiclevelAcademicen
dc.identifier.academiclevelAcademicen
local.title.maintitleConsumer Complaining Behaviouren
local.output.categorydescriptionC1 Refereed Article in a Scholarly Journalen
local.relation.urlhttp://www.cmr-journal.org/article/view/69en
local.search.authorValenzuela, Fen
local.search.authorPearson, DHen
local.search.authorEpworth, RJen
local.search.authorLlanos, Oen
local.search.authorVilches, Sen
local.open.fileurlhttps://rune.une.edu.au/web/retrieve/5e9bfca7-c6a8-454d-8f0c-c21490a4285een
local.uneassociationUnknownen
local.year.published2005en
local.fileurl.openhttps://rune.une.edu.au/web/retrieve/5e9bfca7-c6a8-454d-8f0c-c21490a4285een
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