Please use this identifier to cite or link to this item:
https://hdl.handle.net/1959.11/337
Full metadata record
DC Field | Value | Language |
---|---|---|
dc.contributor.author | Valenzuela, F | en |
dc.contributor.author | Pearson, DH | en |
dc.contributor.author | Epworth, RJ | en |
dc.contributor.author | Llanos, O | en |
dc.contributor.author | Vilches, S | en |
dc.date.accessioned | 2008-05-13T15:18:00Z | - |
dc.date.issued | 2005 | - |
dc.identifier.citation | Contemporary Management Research, 1(1), p. 3-12 | en |
dc.identifier.issn | 1813-5498 | en |
dc.identifier.uri | https://hdl.handle.net/1959.11/337 | - |
dc.description.abstract | Complaining behaviour is a topic that has not been studied much in South America. Considering this, the aim of this investigation was to determine the customers complaining behaviour of a South American country, Chile. To do so, a survey was done, which was appliedto a random sample of 498 Chileans. Results show that Chileans do not consider complaining as a right, they have a regular opinion of the way companies are handling complaints, and that the product characteristics is the dimension that has the biggest influence on their complaining behaviour. In addition those Chilean consumers who have complained in the past have a more positive attitude toward complaining than those who have never done it. | en |
dc.language | en | en |
dc.publisher | Academy of Taiwan Information Systems Research | en |
dc.relation.ispartof | Contemporary Management Research | en |
dc.title | Consumer Complaining Behaviour: The case of a South American Country, Chile | en |
dc.type | Journal Article | en |
dcterms.accessRights | UNE Green | en |
dc.subject.keywords | Marketing Measurement | en |
local.contributor.firstname | F | en |
local.contributor.firstname | DH | en |
local.contributor.firstname | RJ | en |
local.contributor.firstname | O | en |
local.contributor.firstname | S | en |
local.subject.for2008 | 150504 Marketing Measurement | en |
local.subject.seo | 720401 Marketing | en |
local.profile.school | UNE Business School | en |
local.profile.school | School of Business, Economics and Public Policy | en |
local.profile.school | UNE Business School | en |
local.profile.email | fvalenz2@une.edu.au | en |
local.profile.email | dpearson@une.edu.au | en |
local.profile.email | repworth@une.edu.au | en |
local.output.category | C1 | en |
local.record.place | au | en |
local.record.institution | University of New England | en |
local.identifier.epublicationsrecord | pes:2649 | en |
local.publisher.place | Taiwan | en |
local.format.startpage | 3 | en |
local.format.endpage | 12 | en |
local.peerreviewed | Yes | en |
local.identifier.volume | 1 | en |
local.identifier.issue | 1 | en |
local.title.subtitle | The case of a South American Country, Chile | en |
local.access.fulltext | Yes | en |
local.contributor.lastname | Valenzuela | en |
local.contributor.lastname | Pearson | en |
local.contributor.lastname | Epworth | en |
local.contributor.lastname | Llanos | en |
local.contributor.lastname | Vilches | en |
dc.identifier.staff | une-id:fvalenz2 | en |
dc.identifier.staff | une-id:dpearson | en |
dc.identifier.staff | une-id:repworth | en |
local.profile.role | author | en |
local.profile.role | author | en |
local.profile.role | author | en |
local.profile.role | author | en |
local.profile.role | author | en |
local.identifier.unepublicationid | une:339 | en |
dc.identifier.academiclevel | Academic | en |
dc.identifier.academiclevel | Academic | en |
dc.identifier.academiclevel | Academic | en |
local.title.maintitle | Consumer Complaining Behaviour | en |
local.output.categorydescription | C1 Refereed Article in a Scholarly Journal | en |
local.relation.url | http://www.cmr-journal.org/article/view/69 | en |
local.search.author | Valenzuela, F | en |
local.search.author | Pearson, DH | en |
local.search.author | Epworth, RJ | en |
local.search.author | Llanos, O | en |
local.search.author | Vilches, S | en |
local.open.fileurl | https://rune.une.edu.au/web/retrieve/5e9bfca7-c6a8-454d-8f0c-c21490a4285e | en |
local.uneassociation | Unknown | en |
local.year.published | 2005 | en |
local.fileurl.open | https://rune.une.edu.au/web/retrieve/5e9bfca7-c6a8-454d-8f0c-c21490a4285e | en |
Appears in Collections: | Journal Article |
Files in This Item:
File | Description | Size | Format | |
---|---|---|---|---|
open/SOURCE02.pdf | Publisher version (open access) | 73.66 kB | Adobe PDF Download Adobe | View/Open |
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