Workplace incivility and work outcomes: cross‐cultural comparison between Australian and Singaporean employees

Author(s)
Loh, Jennifer M I
Thorsteinsson, Einar B
Loi, Natasha M
Publication Date
2021-04
Abstract
Workplace incivility is a common issue experienced by employees around the globe. However, research has found cultural variability in how workplace incivility is perceived and interpreted. Studies have shown that employees from high power distance societies tend to be more accepting of workplace mistreatment than employees from low power distance societies. Adopting Conservation of Resources (COR) theory and national culture as theoretical frameworks, we tested a moderated mediation model that linked the experience of workplace incivility, burnout/exhaustion, job satisfaction and work withdrawal between Australian and Singaporean white‐collar employees. Data were collected through an online survey of 301 Australian and 303 Singaporean employees. Results indicated that workplace incivility contributed to burnout/exhaustion, which in turn predicted employees’ job dissatisfaction and work withdrawal. Specifically, Australians were more negatively affected by workplace incivility than Singaporeans. The findings suggest the need to consider employees’ national culture/ethnicity when examining relationships between mistreatment in different workplaces and the outcomes.
Citation
Asia Pacific Journal of Human Resources, 59(2), p. 305-329
ISSN
1744-7941
1038-4111
Link
Language
en
Publisher
John Wiley & Sons Ltd
Title
Workplace incivility and work outcomes: cross‐cultural comparison between Australian and Singaporean employees
Type of document
Journal Article
Entity Type
Publication

Files:

NameSizeformatDescriptionLink