Please use this identifier to cite or link to this item:
Title: Workplace incivility and work outcomes: cross‐cultural comparison between Australian and Singaporean employees
Contributor(s): Loh, Jennifer M I (author); Thorsteinsson, Einar B  (author)orcid ; Loi, Natasha M  (author)orcid 
Publication Date: 2021-04
Early Online Version: 2019-07-09
DOI: 10.1111/1744-7941.12233
Handle Link:
Abstract: Workplace incivility is a common issue experienced by employees around the globe. However, research has found cultural variability in how workplace incivility is perceived and interpreted. Studies have shown that employees from high power distance societies tend to be more accepting of workplace mistreatment than employees from low power distance societies. Adopting Conservation of Resources (COR) theory and national culture as theoretical frameworks, we tested a moderated mediation model that linked the experience of workplace incivility, burnout/exhaustion, job satisfaction and work withdrawal between Australian and Singaporean white‐collar employees. Data were collected through an online survey of 301 Australian and 303 Singaporean employees. Results indicated that workplace incivility contributed to burnout/exhaustion, which in turn predicted employees’ job dissatisfaction and work withdrawal. Specifically, Australians were more negatively affected by workplace incivility than Singaporeans. The findings suggest the need to consider employees’ national culture/ethnicity when examining relationships between mistreatment in different workplaces and the outcomes.
Publication Type: Journal Article
Source of Publication: Asia Pacific Journal of Human Resources, 59(2), p. 305-329
Publisher: John Wiley & Sons Ltd
Place of Publication: United Kingdom
ISSN: 1744-7941
Fields of Research (FoR) 2008: 170107 Industrial and Organisational Psychology
170199 Psychology not elsewhere classified
Fields of Research (FoR) 2020: 520104 Industrial and organisational psychology (incl. human factors)
Socio-Economic Objective (SEO) 2008: 970117 Expanding Knowledge in Psychology and Cognitive Sciences
Socio-Economic Objective (SEO) 2020: 280121 Expanding knowledge in psychology
Peer Reviewed: Yes
HERDC Category Description: C1 Refereed Article in a Scholarly Journal
Appears in Collections:Journal Article
School of Psychology

Files in This Item:
2 files
File Description SizeFormat 
Show full item record


checked on May 27, 2023

Page view(s)

checked on Mar 8, 2023


checked on Mar 8, 2023
Google Media

Google ScholarTM



Items in Research UNE are protected by copyright, with all rights reserved, unless otherwise indicated.