Loi, Natasha

Golledge, Carey

Schutte, Nicola

2021-01-14

<b>Purpose</b> - To improve understanding of uncivil workplace behaviour, the present study sought to examine the relationships between emotional intelligence, positive affect, negative affect and perpetration of uncivil behaviour in the workplace.<br/><b>Design/methodology/approach</b> - Email, workplace networks and social media were used to recruit 113 managers who completed an anonymous online self-report survey of measures relating to emotional intelligence, positive and negative affect and engaging in uncivil workplace behaviour.<br/><b>Findings</b> - Results showed that greater emotional intelligence was significantly associated with higher positive affect and less negative affect as well as less likelihood of engaging in uncivil behaviour. Higher levels of negative affect were associated with engaging in uncivil behaviour. Analyses indicated that the relationship between lower emotional intelligence and engaging in uncivil workplace behaviour was mediated by negative affect only. The findings support the importance of emotional intelligence and affect in workplace functioning and shed light on possible precursors of the destructive behaviours that comprise workplace incivility.<br/><b>Originality/value</b> - These findings contribute insight into uncivil workplace behaviour and provide a foundation for examining the contribution of all stakeholders including victims and perpetrators as well as implications for management and organisational practices.

Journal of Management Development, 40(1), p. 94-103

1758-7492

0262-1711

https://hdl.handle.net/1959.11/30223

en

Emerald Publishing Limited

Negative affect as a mediator of the relationship between emotional intelligence and uncivil workplace behaviour among managers

Journal Article

Publication