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Title: Employing Intelligent Agents to Automate SLA Creation
Contributor(s): Kaminski, Halina (author); Perry, Mark  (author)orcid 
Publication Date: 2007
DOI: 10.1007/978-3-7643-8448-7_4
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Abstract: Service Level Agreements (SLAs) are commonly prepared and signed agreements that form the contracts between a service provider and its customers, defining the obligations and liabilities of the parties. Naturally, SLAs should reflect the business needs of both customer and supplier. SLAs are usually formed through either the adoption of a boilerplate agreement from the provider, or through a mediation/negotiation process between the parties. With the increasing adoption of software supply being implemented as a network service, such schemes are rigid or slow and costly, This paper proposes a system that the parties can use to facilitate both fast and flexible agreements. It proposes automation of SLA creation from a set of Service Level Objectives (SLOs), making use of software agents and adopting a social order function by incorporating it into the decision process.
Publication Type: Conference Publication
Conference Name: ECOWS '06: Workshop on Emerging Web Services Technology (WEWST06)
Conference Details: The Workshop on Emerging Web Services Technology (WEWST06), Zurich, Switzerland, 4th December, 2006
Source of Publication: Emerging Web Services Technology, p. 33-46
Publisher: Birkhauser Basel
Place of Publication: Basel, Switzerland
Field of Research (FOR): 180115 Intellectual Property Law
180122 Legal Theory, Jurisprudence and Legal Interpretation
Peer Reviewed: Yes
HERDC Category Description: E1 Refereed Scholarly Conference Publication
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Series Name: Whitestein Series in Software Agent Technologies and Autonomic Computing
Appears in Collections:Conference Publication
School of Law

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