Please use this identifier to cite or link to this item: https://hdl.handle.net/1959.11/2648
Title: Improving organisational performance in health care
Contributor(s): Isouard, Godfrey (author); Messum, Diana (author); Hanson, Susan (author); McAlpin, Sue (author); Briggs, David Stewart  (author)
Publication Date: 2002
Handle Link: https://hdl.handle.net/1959.11/2648
Abstract: Performance improvement initiatives may occur at various levels, including local organisations, specified geographic or administrative regions (eg area health service or state), and national and international levels. The aim and focus of measurement varies accordingly. At any level, performance assessment is about measuring against a specified standard. It may include measures to determine how well an organisation or system performs on identified dimensions in terms of its defined goals and objectives. These dimensions are numerous and vary in accordance with organisational size and complexity, type of services delivered, the stakeholders, and other characteristics of the organisation. For example, a teaching hospital might assess its performance on such dimensions as effectiveness, appropriateness, efficiency, safety, capability, accessibility and equity, Another organisation could assess performance on whether it provided improved health to customers, accurate and timely information for consumers on service delivery, and responsiveness to the expectations of populations.
Publication Type: Book Chapter
Source of Publication: Managing Health Services: Concepts and Practice, p. 331-359
Publisher: MacLennan & Petty
Place of Publication: Sydney, Australia
ISBN: 0864331665
Fields of Research (FoR) 2008: 111709 Health Care Administration
Socio-Economic Objective (SEO) 2008: 920299 Health and Support Services not elsewhere classified
HERDC Category Description: B1 Chapter in a Scholarly Book
Publisher/associated links: http://nla.gov.au/anbd.bib-an23324644
Editor: Editor(s): Mary G. Harris and Associates
Appears in Collections:Book Chapter

Files in This Item:
3 files
File Description SizeFormat 
Show full item record

Page view(s)

972
checked on May 21, 2023
Google Media

Google ScholarTM

Check


Items in Research UNE are protected by copyright, with all rights reserved, unless otherwise indicated.