Improving organisational performance in health care

Title
Improving organisational performance in health care
Publication Date
2002
Author(s)
Isouard, Godfrey
Messum, Diana
Hanson, Susan
McAlpin, Sue
Briggs, David Stewart
Editor
Editor(s): Mary G. Harris and Associates
Type of document
Book Chapter
Language
en
Entity Type
Publication
Publisher
MacLennan & Petty
Place of publication
Sydney, Australia
Edition
1
UNE publication id
une:2722
Abstract
Performance improvement initiatives may occur at various levels, including local organisations, specified geographic or administrative regions (eg area health service or state), and national and international levels. The aim and focus of measurement varies accordingly. At any level, performance assessment is about measuring against a specified standard. It may include measures to determine how well an organisation or system performs on identified dimensions in terms of its defined goals and objectives. These dimensions are numerous and vary in accordance with organisational size and complexity, type of services delivered, the stakeholders, and other characteristics of the organisation. For example, a teaching hospital might assess its performance on such dimensions as effectiveness, appropriateness, efficiency, safety, capability, accessibility and equity, Another organisation could assess performance on whether it provided improved health to customers, accurate and timely information for consumers on service delivery, and responsiveness to the expectations of populations.
Link
Citation
Managing Health Services: Concepts and Practice, p. 331-359
ISBN
0864331665
Start page
331
End page
359

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