Testing the effectiveness of empathy conversations as a policy tool in the welfare and finance sectors-pilot study

Title
Testing the effectiveness of empathy conversations as a policy tool in the welfare and finance sectors-pilot study
Publication Date
2016
Author(s)
Reeder, Lynne
Temple, Elizabeth
( author )
OrcID: https://orcid.org/0000-0001-5625-9298
Email: etemple3@une.edu.au
UNE Id une-id:etemple3
Type of document
Conference Publication
Language
en
Entity Type
Publication
Publisher
Inter-Disciplinary.Net
Place of publication
Online
UNE publication id
une:23712
Abstract
The underlying premise of this pilot study is that systems of competency-based empathy and motive-based compassion have a role to play in business, community and political environments. The study tested a method for creating empathic exchanges between a group, who were in a position to influence policy development, and a group who were experiencing financial and employment difficulties. The findings demonstrate that the procedure tested in this pilot study is a successful method for facilitating empathy conversations between individuals with different life circumstances. Furthermore, the findings indicate that the participants found the training and conversation experiences were non-onerous, being considered interesting and beneficial. However, the low response rate for the follow-up survey meant that we were unable to determine whether the empathy conversations had a beneficial impact on the work practices and decision-making processes of participants in the influencers over a period of time. As such, the 'real world' impact of participating in the empathy conversation is yet to be verified.
Link
Citation
Empathy: The 3rd Global Meeting of the Empathy Project Programme, Abstracts and Papers, p. 1-7
Start page
1
End page
7

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