Patient satisfaction surveys and care quality: a continuum conundrum

Title
Patient satisfaction surveys and care quality: a continuum conundrum
Publication Date
2015
Author(s)
Hutchinson, Marie
Jackson, Debra
Type of document
Journal Article
Language
en
Entity Type
Publication
Publisher
Wiley-Blackwell Publishing Ltd
Place of publication
United Kingdom
DOI
10.1111/jonm.12339
UNE publication id
une:21986
Abstract
In recent years reporting patient satisfaction has become an important feature of the healthcare landscape. In countries including the United Kingdom, the United States, and Australia, measures of patient satisfaction are increasingly being employed as drivers of quality and accountability. Patient satisfaction has also been tied to value-based purchasing as part of a suite of strategies seeking to drive improved performance and efficiency. In a number of countries investigations into largescale care failures have also reported failure to listen to patients as a key factor in these failures (Garling 2008, Thome 2009), leading to refocused efforts to improve patient satisfaction.
Link
Citation
Journal of Nursing Management, 23(7), p. 831-832
ISSN
1365-2834
0966-0429
Start page
831
End page
832

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