Please use this identifier to cite or link to this item:
https://hdl.handle.net/1959.11/21792
Title: | Patient satisfaction surveys and care quality: a continuum conundrum | Contributor(s): | Hutchinson, Marie (author); Jackson, Debra (author) | Publication Date: | 2015 | Open Access: | Yes | DOI: | 10.1111/jonm.12339 | Handle Link: | https://hdl.handle.net/1959.11/21792 | Abstract: | In recent years reporting patient satisfaction has become an important feature of the healthcare landscape. In countries including the United Kingdom, the United States, and Australia, measures of patient satisfaction are increasingly being employed as drivers of quality and accountability. Patient satisfaction has also been tied to value-based purchasing as part of a suite of strategies seeking to drive improved performance and efficiency. In a number of countries investigations into largescale care failures have also reported failure to listen to patients as a key factor in these failures (Garling 2008, Thome 2009), leading to refocused efforts to improve patient satisfaction. | Publication Type: | Journal Article | Source of Publication: | Journal of Nursing Management, 23(7), p. 831-832 | Publisher: | Wiley-Blackwell Publishing Ltd | Place of Publication: | United Kingdom | ISSN: | 1365-2834 0966-0429 |
Fields of Research (FoR) 2008: | 111099 Nursing not elsewhere classified | Fields of Research (FoR) 2020: | 420599 Nursing not elsewhere classified | Socio-Economic Objective (SEO) 2008: | 920499 Public Health (excl. Specific Population Health) not elsewhere classified) 920210 Nursing 920204 Evaluation of Health Outcomes |
Socio-Economic Objective (SEO) 2020: | 200307 Nursing 200202 Evaluation of health outcomes |
HERDC Category Description: | C4 Letter of Note |
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Appears in Collections: | Journal Article School of Health |
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