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Title: Patient satisfaction surveys and care quality: a continuum conundrum
Contributor(s): Hutchinson, Marie (author); Jackson, Debra  (author)
Publication Date: 2015
Open Access: Yes
DOI: 10.1111/jonm.12339Open Access Link
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Abstract: In recent years reporting patient satisfaction has become an important feature of the healthcare landscape. In countries including the United Kingdom, the United States, and Australia, measures of patient satisfaction are increasingly being employed as drivers of quality and accountability. Patient satisfaction has also been tied to value-based purchasing as part of a suite of strategies seeking to drive improved performance and efficiency. In a number of countries investigations into largescale care failures have also reported failure to listen to patients as a key factor in these failures (Garling 2008, Thome 2009), leading to refocused efforts to improve patient satisfaction.
Publication Type: Journal Article
Source of Publication: Journal of Nursing Management, 23(7), p. 831-832
Publisher: Wiley-Blackwell Publishing Ltd
Place of Publication: United Kingdom
ISSN: 1365-2834
Field of Research (FOR): 111099 Nursing not elsewhere classified
Socio-Economic Objective (SEO): 920499 Public Health (excl. Specific Population Health) not elsewhere classified)
920210 Nursing
920204 Evaluation of Health Outcomes
Peer Reviewed: Yes
HERDC Category Description: C4 Letter of Note
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Appears in Collections:Journal Article
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