Communicating about how the safety and quality of care are regulated

Title
Communicating about how the safety and quality of care are regulated
Publication Date
2015
Author(s)
Piper, Donella
( author )
OrcID: https://orcid.org/0000-0002-5802-6380
Email: dpiper@une.edu.au
UNE Id une-id:dpiper
Slawomirski, Luke
Iedema, Rick
Editor
Editor(s): Rick Iedema, Donella Piper, Marie Manidis
Type of document
Book Chapter
Language
en
Entity Type
Publication
Publisher
Cambridge University Press
Place of publication
Melbourne, Australia
Edition
1
UNE publication id
une:20423
Abstract
The quality and safety of health care in Australia is carefully prescribed and monitored, or, to put this in one word, healthcare quality and safety are regulated. Regulation involves the use of a variety of approaches to steer the flow of events and to control risk (Ayers &: Braithwaite, 1992; Healy, 2011). Thus, regulation draws on everything from persuasion (for example, best practice advice: 'It is best to ...') to coercion (that is, mandatory practice: 'You must ...'). Regulation is therefore a tool for communicating with health professionals about how patient safety can be or must be achieved. Regulation also has special relevance to and consequences for how health professionals and health services communicate with one another, and how they communicate with their patients. Why does health care need to be regulated, and why can't we rely on healthcare professionals to regulate themselves? The main reasons why patient safety is regulated are to protect the public from harm occasioned by professional practices that fail to meet national standards, to align health professional behaviours with developments and changes in healthcare systems, and to ensure the health professions constantly improve their performance and that of health service providers (Healy, 20ll).
Link
Citation
Communicating Quality and Safety in Health Care, p. 282-301
ISBN
9781107699328
Start page
282
End page
301

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