Please use this identifier to cite or link to this item: https://hdl.handle.net/1959.11/18344
Title: Exploring the Involvement of All Managers and Employees in Developing and Implementing Performance Management Systems in Canadian Public Sector Organizations
Contributor(s): Kobussen, Glen Preston (author); Kotey, Bernice (supervisor); Cooksey, Ray (supervisor)
Publication Date: 2015
Degree Conferred by: 2015
Open Access: Yes
Handle Link: https://hdl.handle.net/1959.11/18344
Abstract: This thesis investigated the extent of involvement of Front-line Employees and Senior- Mid- and Operational-level Managers in the conception, design, development and implementation of their Performance Management System (PMS) and outcomes from their involvement in four public sector organizations. Performance Measurement (PMe) and Performance Management (PM) have a lengthy history in the measurement and management of organizational and employee performance. Measuring performance in organizations began in the early 1800s when municipal performance data were collected and analyzed with the goal of increasing employee and organizational performance. PMe and Performance Management Systems (PMSs) originated following a general dissatisfaction with the traditional financial performance measures. A review of the literature revealed that even though many PMe systems and PMSs such as the BSC were originally developed for use in private sector organizations, recent pressures have resulted in the adoption of similar systems in public sector organizations. New and growing challenges, driven by changing demographics, deregulation, technological advances, free-trade, global economic change, changing public attitudes, emphasis on customer satisfaction and competition for qualified employees have led to greater demand for accountability and transparency in public sector organizations. These changes require public sector organizations to adopt private sector PMS initiatives such as Kaplan and Norton's (1992) Balanced Scorecard (BSC).
Publication Type: Thesis Doctoral
Field of Research Codes: 150103 Financial Accounting
150105 Management Accounting
150102 Auditing and Accountability
Rights Statement: Copyright 2015 - Glen Preston Kobussen
HERDC Category Description: T2 Thesis - Doctorate by Research
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Appears in Collections:Thesis Doctoral
UNE Business School

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