Please use this identifier to cite or link to this item:
https://hdl.handle.net/1959.11/17752
Full metadata record
DC Field | Value | Language |
---|---|---|
dc.contributor.author | Martin, Nigel | en |
dc.contributor.author | Rice, John | en |
dc.date.accessioned | 2015-07-29T16:29:00Z | - |
dc.date.issued | 2011 | - |
dc.identifier.citation | International Journal of Electronic Government Research, 7(3), p. 38-56 | en |
dc.identifier.issn | 1548-3894 | en |
dc.identifier.issn | 1548-3886 | en |
dc.identifier.uri | https://hdl.handle.net/1959.11/17752 | - |
dc.description.abstract | This paper uses data from a program of customer interviews and focus group research conducted by the Australian government to develop an electronic services evaluation and design framework. A proven theory building approach has been used to develop and confirm the various components of electronic government (e-government) use and satisfaction from original government studies conducted in Australia and to create the new evaluation framework. Building on the extant e-government literature, the reintroduction of the original data into the framework yielded some emergent observations and insights for future e-government design, including the somewhat paradoxical importance of human contacts and interactions in electronic channels, service efficiency and process factors that impinge on customer satisfaction and dissatisfaction, and a potential growth trajectory for telephony based e-government for older segments of the community. | en |
dc.language | en | en |
dc.publisher | IGI Global | en |
dc.relation.ispartof | International Journal of Electronic Government Research | en |
dc.title | Evaluating and Designing Electronic Government for the Future: Observations and Insights from Australia | en |
dc.type | Journal Article | en |
dc.identifier.doi | 10.4018/jegr.2011070103 | en |
dc.subject.keywords | Information Systems Management | en |
local.contributor.firstname | Nigel | en |
local.contributor.firstname | John | en |
local.subject.for2008 | 080609 Information Systems Management | en |
local.subject.seo2008 | 890399 Information Services not elsewhere classified | en |
local.profile.school | UNE Business School | en |
local.profile.email | jrice6@une.edu.au | en |
local.output.category | C1 | en |
local.record.place | au | en |
local.record.institution | University of New England | en |
local.identifier.epublicationsrecord | une-20150723-114355 | en |
local.publisher.place | United States of America | en |
local.format.startpage | 38 | en |
local.format.endpage | 56 | en |
local.peerreviewed | Yes | en |
local.identifier.volume | 7 | en |
local.identifier.issue | 3 | en |
local.title.subtitle | Observations and Insights from Australia | en |
local.contributor.lastname | Martin | en |
local.contributor.lastname | Rice | en |
dc.identifier.staff | une-id:jrice6 | en |
local.profile.orcid | 0000-0002-3923-4424 | en |
local.profile.role | author | en |
local.profile.role | author | en |
local.identifier.unepublicationid | une:17966 | en |
local.identifier.handle | https://hdl.handle.net/1959.11/17752 | en |
dc.identifier.academiclevel | Academic | en |
local.title.maintitle | Evaluating and Designing Electronic Government for the Future | en |
local.output.categorydescription | C1 Refereed Article in a Scholarly Journal | en |
local.search.author | Martin, Nigel | en |
local.search.author | Rice, John | en |
local.uneassociation | Unknown | en |
local.year.published | 2011 | en |
Appears in Collections: | Journal Article |
Files in This Item:
File | Description | Size | Format |
---|
SCOPUSTM
Citations
4
checked on Feb 17, 2024
Page view(s)
886
checked on Mar 9, 2023
Items in Research UNE are protected by copyright, with all rights reserved, unless otherwise indicated.