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https://hdl.handle.net/1959.11/17667
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DC Field | Value | Language |
---|---|---|
dc.contributor.author | Yuliansyah, Yuliansyah | en |
dc.contributor.author | Khan, Ashfaq A | en |
dc.date.accessioned | 2015-07-15T18:17:00Z | - |
dc.date.issued | 2015 | - |
dc.identifier.citation | Problems and Perspectives in Management, 13(2), p. 219-229 | en |
dc.identifier.issn | 1810-5467 | en |
dc.identifier.issn | 1727-7051 | en |
dc.identifier.uri | https://hdl.handle.net/1959.11/17667 | - |
dc.description.abstract | This study investigates the effect of the interactive use of performance measurement systems (PMS) on the company's adaptation of its customer-focused strategy. The authors used a self-administered survey study of 69 managers working in the Indonesia Stock Exchange-listed financial institutions. The authors' statistical analyses using SmartPLS 2.0 supported all hypotheses and revealed direct and indirect relationships among the hypothesized variables. However, based on the 'path analysis', using the Sobel's test and the Variance Accounted For (VAF), the empirical data revealed that the organizational members' direct relationship with the customer accounted for a greater contribution to the improvement in the customer-focused strategy compared to the organization's indirect relationship. This study provides evidence that an effective implementation and interactive use of PMS would leverage the organization's customers-focused strategy and help it gain a competitive advantage. | en |
dc.language | en | en |
dc.publisher | Dilovi Perspektyvy | en |
dc.relation.ispartof | Problems and Perspectives in Management | en |
dc.title | Interactive use of perfomance measurement systems and the organzation's customers-focused strategy: the mediating role of organizational learning | en |
dc.type | Journal Article | en |
dc.subject.keywords | Management Accounting | en |
dc.subject.keywords | Organisational Planning and Management | en |
dc.subject.keywords | Financial Institutions (incl Banking) | en |
local.contributor.firstname | Yuliansyah | en |
local.contributor.firstname | Ashfaq A | en |
local.subject.for2008 | 150105 Management Accounting | en |
local.subject.for2008 | 150312 Organisational Planning and Management | en |
local.subject.for2008 | 150203 Financial Institutions (incl Banking) | en |
local.subject.seo2008 | 900201 Administration and Business Support Services | en |
local.subject.seo2008 | 900299 Property, Business Support Services and Trade not elsewhere classified | en |
local.subject.seo2008 | 900101 Finance Services | en |
local.profile.school | UNE Business School | en |
local.profile.email | akhan27@une.edu.au | en |
local.output.category | C1 | en |
local.record.place | au | en |
local.record.institution | University of New England | en |
local.identifier.epublicationsrecord | une-20150714-102232 | en |
local.publisher.place | Ukraine | en |
local.format.startpage | 219 | en |
local.format.endpage | 229 | en |
local.peerreviewed | Yes | en |
local.identifier.volume | 13 | en |
local.identifier.issue | 2 | en |
local.title.subtitle | the mediating role of organizational learning | en |
local.contributor.lastname | Yuliansyah | en |
local.contributor.lastname | Khan | en |
dc.identifier.staff | une-id:akhan27 | en |
local.profile.role | author | en |
local.profile.role | author | en |
local.identifier.unepublicationid | une:17884 | en |
local.identifier.handle | https://hdl.handle.net/1959.11/17667 | en |
dc.identifier.academiclevel | Academic | en |
local.title.maintitle | Interactive use of perfomance measurement systems and the organzation's customers-focused strategy | en |
local.output.categorydescription | C1 Refereed Article in a Scholarly Journal | en |
local.search.author | Yuliansyah, Yuliansyah | en |
local.search.author | Khan, Ashfaq A | en |
local.uneassociation | Unknown | en |
local.year.published | 2015 | en |
local.subject.for2020 | 350105 Management accounting | en |
local.subject.for2020 | 350711 Organisational planning and management | en |
local.subject.for2020 | 350204 Financial institutions (incl. banking) | en |
local.subject.seo2020 | 110301 Administration and business support services | en |
local.subject.seo2020 | 110201 Finance services | en |
Appears in Collections: | Journal Article UNE Business School |
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