Please use this identifier to cite or link to this item:
https://hdl.handle.net/1959.11/17667
Title: | Interactive use of perfomance measurement systems and the organzation's customers-focused strategy: the mediating role of organizational learning | Contributor(s): | Yuliansyah, Yuliansyah (author); Khan, Ashfaq A (author) | Publication Date: | 2015 | Handle Link: | https://hdl.handle.net/1959.11/17667 | Abstract: | This study investigates the effect of the interactive use of performance measurement systems (PMS) on the company's adaptation of its customer-focused strategy. The authors used a self-administered survey study of 69 managers working in the Indonesia Stock Exchange-listed financial institutions. The authors' statistical analyses using SmartPLS 2.0 supported all hypotheses and revealed direct and indirect relationships among the hypothesized variables. However, based on the 'path analysis', using the Sobel's test and the Variance Accounted For (VAF), the empirical data revealed that the organizational members' direct relationship with the customer accounted for a greater contribution to the improvement in the customer-focused strategy compared to the organization's indirect relationship. This study provides evidence that an effective implementation and interactive use of PMS would leverage the organization's customers-focused strategy and help it gain a competitive advantage. | Publication Type: | Journal Article | Source of Publication: | Problems and Perspectives in Management, 13(2), p. 219-229 | Publisher: | Dilovi Perspektyvy | Place of Publication: | Ukraine | ISSN: | 1810-5467 1727-7051 |
Fields of Research (FoR) 2008: | 150105 Management Accounting 150312 Organisational Planning and Management 150203 Financial Institutions (incl Banking) |
Fields of Research (FoR) 2020: | 350105 Management accounting 350711 Organisational planning and management 350204 Financial institutions (incl. banking) |
Socio-Economic Objective (SEO) 2008: | 900201 Administration and Business Support Services 900299 Property, Business Support Services and Trade not elsewhere classified 900101 Finance Services |
Socio-Economic Objective (SEO) 2020: | 110301 Administration and business support services 110201 Finance services |
Peer Reviewed: | Yes | HERDC Category Description: | C1 Refereed Article in a Scholarly Journal |
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Appears in Collections: | Journal Article UNE Business School |
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