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Title: Applying the learning organisation concept in a resource squeezed service organisation
Contributor(s): Somerville, Margaret Jean (author); McConnell-Imbriotis, Alison (author)
Publication Date: 2004
DOI: 10.1108/13665620410536318
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Abstract: This paper explores the results of applying a diagnostic questionnaire for measuring the dimensions of a learning organisation in a resource squeezed service organisation. The questionnaire was conducted as the first stage of an ethnographic study of workplace learning in an aged care organization. It was distributed to the 600 employees in nine facilities to provide baseline information to be complemented by qualitative data collected in the second stage. Strengths in the dimensions of leadership and systemic connection and weaknesses in the areas of dialogue and inquiry, team learning and empowering people were revealed. Preliminary qualitative data support the findings and add to the meaning of the questionnaire results. Subsequent discussions with the organisation about the questionnaire suggest that it was a useful tool to enhance workplace learning.
Publication Type: Journal Article
Source of Publication: Journal of Workplace Learning, 16(3/4), p. 237-248
Publisher: Emerald Group Publishing Limited
Place of Publication: Bradford, United Kingdom
ISSN: 1366-5626
Field of Research (FOR): 130304 Educational Administration, Management and Leadership
Peer Reviewed: Yes
HERDC Category Description: C1 Refereed Article in a Scholarly Journal
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