Sustainable coffee production is significantly threatened by climate change. While implementing CSA practices offers numerous benefits, adoption rates remain low. Coffee plantations are dominated by smallholders and located in rural areas, making them more complex and requiring a comprehensive analysis and intervention. This study used an exploratory approach to assess farmers' preferences for CSA practices, identify barriers to implement, and design a support system model. The investigation focused on Arabica and Robusta farmers, with case studies from two Indonesian production centres. Preferences assessment used conjoint analysis, barriers evaluation used Mann-Whitney analysis, model development used synthetic approaches, and priority analysis used the Analytical Hierarchy Process. The study revealed that diversification is more desirable than cultivation, soil management, and water management. Arabica farmers preferred intercropping with annual crops, whereas Robusta farmers preferred perennials crops. Robusta farmers assessed that agricultural inputs, such as labor, capital, climatic data, and farm equipment and machinery, existed as barriers. However, these represent a lesser issue for Arabica farmers. We proposed agricultural innovation support system, consisting of innovation support facilities and services, as a comprehensive support system model to accelerate CSA implementation. Further analysis showed that the priority strategy for Arabica farmers is support services that focus on network development, while for Robusta farmers is support facilities that focus on climate information system development.