Author(s) |
Alkhamees, Mohammad
Lea, Jackie
Islam, Md Shahidul
Alasqah, Ibrahim
Alzghaibi, Haitham
Alharbi, Mohammad F
Albejaidi, Fahad
Mughal, Yasir Hayat
Parker, Vicki
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Publication Date |
2023-01-01
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Abstract |
<p>(1) Background: Communication is the main issue between the patient and physician. Communication gaps lead to medical errors, mistakes, and wrong diagnoses and treatments. It would certainly be a cause of patient dissatisfaction, the physicians’ job dissatisfaction, and the increase in the cost of health services. (2) Objectives: The objective of the study was to explore the perception of Saudi patients when they meet non-Saudi consultants at hospitals. (3) Material and Methods: This study is exploratory in nature. Semi-structured face to face interviews were conducted. Study participants were patients from the outpatient department of the Hospitals of Qassim province, Saudi Arabia. A total of eight respondents, four male and four female, participated in the study. (4) Results: Interviews were transcribed verbatim and analyzed using a thematic analysis approach. Two main themes emerged: the first theme is encountering difference, with three sub-themes, while the second one is the absence of partnering, with four sub-themes. (5) Conclusions: The analysis of the patients’ experiences of their medical encounters revealed that the effectiveness of the physician-patient communication was jeopardized by two challenges: encountering differences and the absence of partnering. (6) Limitations: This study was conducted in one site only and hence findings must be tested in application to other sites in other parts of Saudi Arabia and in other similar countries. A further limitation of this study was the cultural barrier that was encountered by the researcher during the interview process.</p>
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Citation |
Healthcare, 11(1), p. 1-22
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ISSN |
2227-9032
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Link | |
Language |
en
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Publisher |
MDPI AG
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Rights |
Attribution 4.0 International
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Title |
A Qualitative Investigation of Factors Affecting Saudi Patients’ Communication Experience with Non-Saudi Physicians in Saudi Arabia
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Type of document |
Journal Article
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Entity Type |
Publication
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Name | Size | format | Description | Link |
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openpublished/LeaIslamAlasqahParkerAQualitative2023JournalArticle.pdf | 295.654 KB | application/pdf | Published version | View document |